To start the return process for your order, please enter your email address or phone number and the order number below.

We are unable to offer exchanges. If an exchange is required please request a refund on your current order and kindly place a new order.

How Do I Make a Return?

Enter your email address or phone number, and your order number in the forms above, then click Start, and follow the prompts. Please note if you would prefer to return your order in store no need to initiate a return request, just bring your order into our Gordon Street store with your invoice/ proof of purchase and a member of staff will be able to assist.

If you have any issues, please contact our customer service team.

Where Can I Find My Order Number?

The order number can be found on your receipt, or in the title and top of your purchase confirmation email.

For example, in the purchase email "Order #1744 confirmed" - the order number is 1744.

Returns Policies

For full details on our Returns Policies, please click here.