Occasionally items can be delayed in transit which unfortunately we have no control over once your parcel leaves our offices with the selected courier. If you have not received your item within 3 days of the expected delivery date please contact our customer service team to log your query. We will then be able to chase your delivery up for you and keep you updated. We aim to have a response from Royal Mail / Parcelforce within 48 hours however please allow longer for busy periods, e.g. Christmas / Bank Holidays.
If we are unable to locate your parcel then we have to initiate a claim for the loss / delay from the courier. We have to allow up to 14 days from the dispatch date for the parcel to be classed as missing. Once a claim has been made we are then able to issue you with a refund / replace the goods.
Europe / Rest of the World:
Please allow up to 10 working days (14 days outside Europe) from dispatch for your parcel to be delivered. Deliveries in your country will be made by your national post provider. If after this period your item has not arrived please contact your local delivery office / depot quoting your tracking number and they will be able to track your parcel. In the event that they are unable to do this please contact our customer service team either by phone or email. For International orders we have to allow between 21-25 days for items to be classed as missing. A claim would then be submitted for the loss and you would be subsequently refunded for your order or replacement goods would be sent to you.