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What happens if my item is damaged / faulty on delivery?

If the outer packaging of your parcel is damaged we suggest that you open the parcel and check its’ contents before signing for it. If you are not satisfied then you are able to ‘Refuse Delivery’ and the item will be returned to us. We will then be able to contact you upon its return. Equally you can contact us to inform us you have declined delivery of the parcel. If you received your parcel on a non-signed service please contact us at the earliest opportunity to inform us of any damage and we will seek to act as quickly as possible to resolve the issue.

If upon opening your parcel you discover any items to be faulty please contact our internet department as soon as possible to arrange a return / replacement. If an item is required to be sent back by post we will seek to refund any postal charges you incur. In some cases we may ask for pictures to be sent to our customer service team prior to any return so we are able to have a look at the fault.

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