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What do I do if my product is unsuitable / develops a fault?

We aim to make our returns service as easy as possible. If you are unhappy with an item you have received you are able to send it back to us for a refund / exchange. On the back of your invoice is your Returns Form. Please fill out this form and complete the appropriate sections so we know what action to take when your return arrives with us. Please use a covering letter if you wish to add extra information that won’t fit on the returns form.

If you have ordered by phone please return your order to us with a covering letter and your original receipts (which may be photocopied) highlighting how you wish us to deal with your return, whether it  an exchange / refund  or replacement for a faulty item.

If an item develops a fault we would advise firstly contacting our internet department either by phone/ email to seek advice. From there we will either ask you to send pictures to us of the fault or to send the item back. In most cases we would need to receive the item/s back to have them inspected. From there we will be able to either refund your purchase or replace the item where possible.

All unsuitable or faulty items should be sent to:

Returns Dept

23 Gordon Street


G1 3PW