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I returned an item and it was incorrectly refunded?

If you returned an item for an exchange but were refunded instead this is probably due to us being unable to exchange the item due to stock availability. In all cases where an exchange is requested but we are unable to process this we will contact you by phone and / or email to inform you and see how you wish to proceed, i.e. opt for a refund or choose a different item. If we are unable to reach you after a considerable period we will automatically refund you for the item and therefore the funds will be in your account to make an alternative purchase.

 

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