If you feel you have been refunded the incorrect amount please contact our customer service department as soon as possible. We aim to always be accurate but do apologise if an error does occur. The following may affect the amount you have been refunded:
- We do not refund return delivery charges unless the item has been deemed faulty or otherwise approved by the management.
- Any discounts which applied at the time of the sale which may no longer be applicable
- Human error
If you have refused delivery of your parcel or not contacted / collected your item from your local delivery office, you are liable for any charges that occur for the item to be sent back to us. If we are unable to contact you upon the parcel’s return after a considerable period we will refund your purchase excluding delivery charges.