Delivery Information

How much are delivery costs?

We charge flat rates per address, depending on the delivery method and total weight of order. Rates (incl. VAT) are as follows:

UK Delivery
Standard Delivery    £3.95 (2-3 working days)*
Express Delivery    £5.95 (1-2 working days)
Saturday before 9am   from £14.50
Saturday before 1pm   from £10.50
 
Orders placed after 12pm will be processed and posted the next working day.

*Free standard postage on orders over £100

Please note: Some items may incur additional postage charges due to their size and weight. This will be displayed at the checkout stage of your purchase. Example products: Umbrellas, golf clubs, hockey sticks, racquets, snooker/pool cues, skis/snowboards, table tennis tables etc.

European/International Delivery

European Zone 1: Belgium, Denmark, France, Germany, Luxembourg, Monaco, Netherlands, Republic of Ireland (0-2+kg - £14.95, 3-5 days delivery)

European Zone 2: Austria, Czech Republic, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Norway, Poland, San Marion, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey (0-2+kg - £14.95, 3-5 days delivery)

European Zone 3: Bulgaria, Corsica, Croatia, Portugal, Romania (0-2kg - £15.95, 2+kg - £34.95, 3-5 days delivery)

European Zone 4: Azores, Greece, Madeira, Sardinia, Sicily (0-2kg - £15.95, 2+kg - £44.95, 3-5 days delivery)

European Zone 5: Andorra, Canary Islands, Gibraltar (0-2kg - £15.95, 2+kg - £54.95, 3-5 days delivery)  

European Zone 6: Balearic Island, Cyprus, Iceland (0-2kg - £19.95, 2+kg - £64.95, 3-5 days delivery)

European Zone 7: Malta, Vatican City (0-2kg - £19.95, 2+kg - £74.95, 3-5 days delivery)

International Zone 1: Belarus, Belize, Bosnia & Herzegovina, Liechtenstein, Macedonia (0-2kg - £38.95, 2+kg - £79.95, 5-7 Days Delivery)

International Zone 2: Japan, Samoa, Singapore, Thailand (0-2kg - £39.95, 2+kg - £120.95, 7-10 days delivery)

International Zone 3: Cambodia, Christmas Islands, Cocos (Keeling) Islands, Fiji, French Polynesia, Papua New Guinea (0-2kg - £90.95, 2+kg - £278.95, 7-10 days delivery)

International Zone 4: Argentina, Bahrain, Bangladesh, Barbados, Brazil, Chile, Jordan, Kenya, Mexico, Oman, Pakistan, Qatar, Sri Lanka (0-2kg - £44.95, 2+kg £156.95, 5-7 days delivery)

International Zone 5: Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Benin, Bhutan, Bolivia, Botswana, Burkino Faso, Burundi, Cameroon, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Island, French Guiana, Gabon, Gambia, Ghana, Grenada, Guinea, Indonesia, Jamaica, Mauritania, Mauritius, Montenegro, Monserrat, Morocco, Mozambique, Namibia, Netherlands Antilles, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miguelom, Saint Vincent and Grenadines, Senegal, Seychelles, Turkmenistan, Turks & Caicos Islands, Venezuela, Virgin Islands (British) Virgin Islands (U.S) Zambia, Zimbabwe. (0-2kg - £108.95, 2+kg - £281.95, 5-7 days delivery)

International Zone 6: Canada, Saudi Arabia, USA (0-2kg - £19.95, 2+kg - £64.95, 5-7 days delivery)

International Zone 7: Australia, Bermuda, China, Egypt, Hong Kong, New Zealand, UAE (0-2kg - £15.95, 2+kg - £74.95, 7-a0 days delivery)

Click & Collect 

We offer a Collect in Store option at our checkout page. Once your payment is processed and your order is ready to collect we will send you a 'Ready For Collection' email, which you should show or print and bring into store store along with valid photo ID e.g. Driving License or Passport. We aim to process collect in store orders the same day where possible. Please however do not attempt to collect your order until you have received the 'Ready For Collection' email.

We keep orders for 14 days and after that we'll return the items to stock and issue you with a refund, through the same method of payment that was used when your order was placed. If you can't pick up within 14 days, we can sometimes extend the holding period, please call our Customer Servie Team who can help you with your request on +44(0)141 221 3322

The Collection Point is located in our Outdoor Department on the first floor. Please be aware that you must be in receipt of your 'Ready For Collection' email before you arrive to collect your item(s).

Should you change your mind and wish to have your order shipped, please contact our customer service team via email customer.services@greavessports.com or by phonining +44(0)141 221 3322 quoting your order reference number. 
Please be aware that you are liable to pay a postage charge if you decide to have your item shipped.

Our address for collecting your order is:

Greaves Sports Ltd

23 Gordon Street

Glasgow

G1 3PW


How long does delivery take?

The Delivery Time depends on what you're buying.

Standard Delivery:  2 business days
Express Delivery:   1 business days

Personalisation: + 2 days. Adding a name, number, badge or flag to your product takes around 1 - 2 days, so if you add a personalised product to your bag, your full order will take 1 - 2 days longer than the delivery timings you are used to.

Orders placed after 12pm will be processed and posted the next working day.

During sale and promotion periods delivery might take a little longer than you're used to.

Public Holidays

Please note that our warehouse is closed on the following date(s): 

Monday 2nd April 2018

Monday 7th May 2018

Monday 28th May 2018

Monday 16th July 2018

Monday 24th September 2018

Tuesday 25th December 2018

Wednesday 26th December 2018

Orders placed on, or the day before one of these dates will have an extended delivery time.

Delivery Rules & Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the United Kingdom

Royal Mail Delivery

If your order has been dispatched with Royal Mail you can track your order at https://www.royalmail.com/track-your-item This site will require you to enter your 13 digit tracking number from your email confirmation that we send you. If you are having difficulty in using this then please call our online department on 0141 221 3322 and we will be able to track your order for you.

Alternatively, you are able to contact Royal Mail customer services on 08457 740 740. If you have missed delivery on a parcel Royal Mail will leave a missed delivery notification card with you and you will have to visit your local delivery office to collect your parcel. Please take a form of identification with you. Royal Mail will hold your order for up to 4 days before they return your parcel to us.

Parcelforce Delivery

For orders dispatched via Parcelforce you can track your order at http://www.parcelforce.com/track-trace by entering your 14 digit tracking number from your email confirmation that we send you. If you are having difficulty in using this then please call our online department on 0141 221 3322 and we will be able to track your order for you. To contact Parcelforce customer services call 0344 800 446.

If you miss delivery from Parcelforce they will leave a missed delivery notification card with you and you will have to visit your local collection office or indeed re-arrange delivery on your parcel. Parcelforce will normally attempt delivery the next working day automatically if you were not at home on their first visit.


Missing Parcel

If your parcel does not arrive, please contact Royal Mail or Parcelforce using the tracking services above. Alternatively contact customer services on

Royal Mail - 08457 740 740 | Parcelforce  - 0344 800 446

If you are having difficulty in using this then please call our online department on 0141 221 3322 and we will be able to track your order for you.

Returns/Exchange

In the event you need to return an item, you will find instructions on the invoice which we send out with your order. 

Step 1

Fill out the necessary details on the back of the invoice stating the reason for return and whether you require a refund or exchange. To download returns form click here

Step 2

Package up parcel and use Returns label which can be downloaded and printed here

UK Customers - Please send goods back to the address below. 

Non UK Customers - Please send goods back to the address below using recorded mail as we cannot be responsible for goods lost or delayed in transit back to us. Download and Print the Returns label here

Step 3

Or Return goods to our store at 23 Gordon Street, Glasgow, G1 3PW

Returns Department

Greavessports.com

23-25 Gordon Street

Glasgow

G1 3PW

United Kingdom

You may cancel your order any time within fourteen (14) working days from the day you receive the goods. However please note that you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within 30 days of the day of cancellation.

Please note that you have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

In all cases the items must be returned in their original condition including any packaging. For example shoes must be returned in their original boxes, items of clothing such as jerseys / shorts must be returned with their tags and in any bags / packaging they were dispatched in. All goods are inspected upon their return to us as per above.

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