Once items have been personalised they cannot be returned or exchanged unless they are deemed faulty so please ensure you order the correct size / style when purchasing. If you want to change a size or indeed the personalisation please CALL our internet department ASAP. We will do our best to amend your order however in some cases it may be too late.
If however, your product develops a fault later then your statutory rights are unaffected and we will therefore be happy to offer an exchange or refund.
We will only accept personalised items for return if the item is faulty or indeed the personalisation is incorrect from receipt of the order.